Fastmac Inc. now officially SLOWMAC Inc.

I can't believe what's happening right now. Long story short: I ordered an additional battery for my MacBook Pro more than 5 weeks ago from FASTMAC.COM. Here's part of a conversation with their sales-staff:

--cut here---

Darlene,

thank you for your reply.

I'm so sorry that you've sent emails w/out receiving a reply. I am puzzled... I've reviewed the mail program's history and this is the first time I see a log w/ your email.

The first two mails were sent via your online-contact form on your website, if this is of any help.

My experience is that it takes up to 10 business days to reach your country. Additional time is needed by your postal service to process the clearance through Customs and provide final delivery to your address. Each country is different in their efficiency and I cannot pinpoint the exact date when you should receive product. However, if 45 business days elapse and you still do not have your order, please contact me again.


I must say, I'm a bit shocked hearing this from you. Why the hell are you writing the following on your website when you know it's totally not true???

International Shipments
We use DHL or Global Express. Packages take 3 to 5 days to arrive. Customs duties and/or VAT are the responsibility of the customer. Additional credit card verification procedures have to be followed to protect the company from fraudulent transactions.


3 to 5 DAYS, not WEEKS. I don't need the battery in 1 1/2 MONTHS . By this time I probably have a new notebook. To be honest, I don't know what to say. Haven't they stopped airing candid-camera?

And I'm ordering a lot from the USA and most items arrive in 4 or 5 days, INCLUDING transit through customs. Also, why are you shipping via USPS? There's not a single word on your website about USPS?

To be honest, this was the first and last time I placed an order with your company. Why would anybody wait 6 weeks for a fuc.... battery to arrive??